Terms and Conditions
Shipping
All items are made to order and are made dispatch as soon as possible but can take between 2 to 4 weeks to dispatch.
All orders are sent by registered post with Extra Cover that includes insurance and tracking.
For orders outside Australia, the price of shipping does not include customs and duties; custom taxes and duties is the responsibilty of recipitent to be paid on delivery.
Returns Policy
Our policy does not exclude or compromise your rights as a consumer according to the Australian Consumer Law and Regulations.
All Gaia Maria jewellery pieces are made to order and returns are not accepted due to a change of mind or customer error.
Please be careful with the measurement of ring size, it is highly recommended to get ring size checked at a local jeweller, as refunds or exchanges due to an inaccurate sizing provided by the customer will not be accepted. However, rings can be resized at a small fee and in addition to all postage fees which will need to be covered by the customer. If this is the case you can contact me at [email protected]. Alternatively, resizing can be done at most local jewellery manufacturers and repairs.
Please read item description carefully, in some cases it is stated that items may differ slightly in finish, the finish may change over time or items made individually will differ slightly in appearance.
In the case the order does not meet the order specification or you are dissatisfied please contact me immediately on receiving the order, by email [email protected] to discuss your options. Should an exchange or return be necessary, the product must be sent back in “original” and unworn condition within the 7 days of contacting me.
In the case of any other minor problem such as minor breakage, please contact me by email [email protected] to discuss your options. Depending on the circumstance, I am happy to repair, and if necessary replace or refund. Please note repairs will be made with urgency, but can take up to 2-3 weeks from date of receiving to date of reposting. In the case of a major problem please also contact me by email to discuss your options.